HighJump Resources

Managing Buy Online, Pickup In Store Fulfillment


Buy Online, Pickup In Store Fulfillment Management

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Managing Buy Online, Pickup In Store Fulfillment

Grocery store chain meets growing customer demand for ability to order online

Meeting customer expectations in today’s omnichannel environment brings a new set of challenges for grocery stores. Maybe you’ve tried fulfilling eCommerce orders at the store and know that picking accuracy and worker efficiency are critical concerns. If you’re a grocery store looking to offer in store pickup for online orders, it may seem like an intimidating proposition. There are issues unique to this industry, including variable preferences with produce and meats, multi-temperature items, substitution issues, deli orders and more.

eCommerce entails more than just building a website and driving traffic to it. Join HighJump omnichannel supply chain expert Roger Falkenstein as he discusses how successful grocers are:

  • Effectively and efficiently executing in-store fulfillment
  • Managing labor costs to control eCommerce margins
  • Scaling their buy online, pickup in store model profitably
  • And more!

In this webinar, Buy Online, Pickup In Store: Managing Endless Execution Complexity Like a Pro, you’ll also hear from a large grocery retailer. The company will explain how it optimized in-store fulfillment of orders while becoming increasingly efficient to also increase sales and customer satisfaction.

Watch this webinar!


Roger Falkenstein

Roger Falkenstein
Territory Manager

Klaus Werner

Klaus Werner
Senior Director of eCommerce
Lowes Foods