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Meeting customer expectations in today’s omnichannel environment brings a new set of challenges for grocery stores. Maybe you’ve tried fulfilling eCommerce orders at the store and know that picking accuracy and worker efficiency are critical concerns. If you’re a grocery store looking to offer in store pickup for online orders, it may seem like an intimidating proposition. There are issues unique to this industry, including variable preferences with produce and meats, multi-temperature items, substitution issues, deli orders and more.
eCommerce entails more than just building a website and driving traffic to it. Join HighJump omnichannel supply chain expert Roger Falkenstein as he discusses how successful grocers are:
In this webinar, Buy Online, Pickup In Store: Managing Endless Execution Complexity Like a Pro, you’ll also hear from a large grocery retailer. The company will explain how it optimized in-store fulfillment of orders while becoming increasingly efficient to also increase sales and customer satisfaction.
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Senior Director of eCommerce