Wine and spirits distributor M. S. Walker was struggling to juggle the varying demands of multiple sales channels with an outdated warehouse management system (WMS). A high rate of returns on outgoing shipments hurt the bottom line, but there was no way to identify the cause of those issues. The company recognized the need for a new WMS to remain a leading distributor in the Northeast U.S.
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“We’ve had tremendous results. This is the first time in 18 years we haven’t had to work weekends during our busy season. We’ve experienced a significant reduction in overtime through our busy season, and we no longer have to rely on temp workers. Processes that once took two or three days are now taking two to three hours.” Jeff Walsh, Operations Manager