Omnichannel Retailer Improves Customer Experience

Popular outdoor retailer reduces labor costs, increases order accuracy with HighJump WMS in the Cloud

Moosejaw is a leading outdoor retailer selling merchandise from the leading brands as well as its own in-house label. Although many outdoor enthusiasts may be familiar with the company’s popular website, it is a true omnichannel retailer with 11 brick-and-mortar retail stores. The outdoor retailer needed a Tier 1, cloud-based warehouse management system (WMS) to replace its homegrown order and inventory management system as the business expanded.

Download this case study to find out how Moosejaw:

• Deployed WMS in the Cloud quickly to achieve an especially fast ROI
• Cut labor costs by 20 percent and eliminated physical inventory counts
• Greatly improved fulfillment accuracy while almost erasing lost orders

“Our exceptional customer loyalty is the result of doing things differently from top to bottom – advertising to distribution. It’s our nature to look for any opportunity to make the shopping experience flawless for the customer, so it was an easy decision to move to a WMS.” Chad Caudill, Director of Customer Service and Warehouse Operations