HighJump Resources

Omnichannel Retailer Improves Customer Experience

Case Studies

WMS - WA - Moosejaw

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Popular outdoor retailer reduces labor costs, increases order accuracy with HighJump WMS in the Cloud


Moosejaw is a leading outdoor retailer selling merchandise from the leading brands as well as its own in-house label. Although many outdoor enthusiasts may be familiar with the company’s popular website, it is a true omnichannel retailer with 11 brick-and-mortar retail stores. The outdoor retailer needed a Tier 1, cloud-based warehouse management system (WMS) to replace its homegrown order and inventory management system as the business expanded.

Download this case study to find out how Moosejaw:

  • Deployed WMS in the Cloud quickly to achieve an especially fast ROI
  • Cut labor costs by 20 percent and eliminated physical inventory counts
  • Greatly improved fulfillment accuracy while almost erasing lost orders

“Our exceptional customer loyalty is the result of doing things differently from top to bottom – advertising to distribution. It’s our nature to look for any opportunity to make the shopping experience flawless for the customer, so it was an easy decision to move to a WMS.” Chad Caudill, Director of Customer Service and Warehouse Operations

Omnichannel Retailer Improves Customer Experience

Popular outdoor retailer reduces labor costs, increases order accuracy with HighJump WMS in the Cloud


Moosejaw is a leading outdoor retailer selling merchandise from the leading brands as well as its own in-house label. Although many outdoor enthusiasts may be familiar with the company’s popular website, it is a true omnichannel retailer with 11 brick-and-mortar retail stores. The outdoor retailer needed a Tier 1, cloud-based warehouse management system (WMS) to replace its homegrown order and inventory management system as the business expanded.

Download this case study to find out how Moosejaw:

  • Deployed WMS in the Cloud quickly to achieve an especially fast ROI
  • Cut labor costs by 20 percent and eliminated physical inventory counts
  • Greatly improved fulfillment accuracy while almost erasing lost orders

“Our exceptional customer loyalty is the result of doing things differently from top to bottom – advertising to distribution. It’s our nature to look for any opportunity to make the shopping experience flawless for the customer, so it was an easy decision to move to a WMS.” Chad Caudill, Director of Customer Service and Warehouse Operations