Omnichannel Retailer Improves Customer Experience
Case Studies
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Popular outdoor retailer reduces labor costs, increases order accuracy with HighJump WMS in the Cloud
Moosejaw is a leading outdoor retailer selling merchandise from the leading brands as well as its own in-house label. Although many outdoor enthusiasts may be familiar with the company’s popular website, it is a true omnichannel retailer with 11 brick-and-mortar retail stores. The outdoor retailer needed a Tier 1, cloud-based warehouse management system (WMS) to replace its homegrown order and inventory management system as the business expanded.
Download this case study to find out how Moosejaw:
- Deployed WMS in the Cloud quickly to achieve an especially fast ROI
- Cut labor costs by 20 percent and eliminated physical inventory counts
- Greatly improved fulfillment accuracy while almost erasing lost orders
“Our exceptional customer loyalty is the result of doing things differently from top to bottom – advertising to distribution. It’s our nature to look for any opportunity to make the shopping experience flawless for the customer, so it was an easy decision to move to a WMS.” Chad Caudill, Director of Customer Service and Warehouse Operations
Popular outdoor retailer reduces labor costs, increases order accuracy with HighJump WMS in the Cloud
Moosejaw is a leading outdoor retailer selling merchandise from the leading brands as well as its own in-house label. Although many outdoor enthusiasts may be familiar with the company’s popular website, it is a true omnichannel retailer with 11 brick-and-mortar retail stores. The outdoor retailer needed a Tier 1, cloud-based warehouse management system (WMS) to replace its homegrown order and inventory management system as the business expanded.
Download this case study to find out how Moosejaw:
- Deployed WMS in the Cloud quickly to achieve an especially fast ROI
- Cut labor costs by 20 percent and eliminated physical inventory counts
- Greatly improved fulfillment accuracy while almost erasing lost orders
“Our exceptional customer loyalty is the result of doing things differently from top to bottom – advertising to distribution. It’s our nature to look for any opportunity to make the shopping experience flawless for the customer, so it was an easy decision to move to a WMS.” Chad Caudill, Director of Customer Service and Warehouse Operations