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For Helm, there is no single, standardized process for fulfilling orders. The provider of branded merchandise, third-party fulfillment and technology solutions to dozens of leading brands must satisfy unique requirements specific to each customer. One major challenge Helm faces is that 90 percent of its orders have same-day shipping requirements. It needed to meet that benchmark while improving productivity, inventory accuracy, order visibility and receiving efficiency. After implementing HighJump WMS, the company adopted dynamic waves (a.k.a. waveless order processing) to fulfill orders in real-time.
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"Our customers are very complex. What we set out to do was find a WMS that had that great out-of-the-box solution but could provide customization through the nimble design of the software to meet the specific needs of our clients. HighJump really hit the mark there.” Lorne Dubrowsky, CFO