Lowes Foods, a regional grocer, sought a better way to manage a growing number of online orders. The company expects eCommerce to account for an even larger share of business as it now offers order delivery, so it invested in HighJump’s in-store fulfillment solution.
Read this case study to learn how Lowes Foods capitalized on the opportunities presented by eCommerce, including:
“Customer experience trumps everything, and HighJump has helped us ensure a positive one across our channels. My advice to other grocers considering in-store order fulfillment is to do what it takes to retain your customers and not risk losing them – you won’t get another chance.” Klaus Werner, Senior Director of eCommerce