HighJump Resources

Grocer Lowes Foods Capitalizes on eCommerce Opportunity

Case Studies

In-store fulfillment solution results in better customer service for grocery chain

Lowes Foods, a regional grocer, sought a better way to manage a growing number of online orders. The company expects eCommerce to account for an even larger share of business as it now offers order delivery, so it invested in HighJump’s in-store fulfillment solution.

Read this case study to learn how Lowes Foods capitalized on the opportunities presented by eCommerce, including:

  • Successfully handling the picking challenges that come with the temperature-sensitive products a grocer carries
  • Improving customer service with the advanced features the in-store fulfillment software offers
  • Maximizing the efficiency of “personal shoppers” who fulfill online orders

“Customer experience trumps everything, and HighJump has helped us ensure a positive one across our channels. My advice to other grocers considering in-store order fulfillment is to do what it takes to retain your customers and not risk losing them – you won’t get another chance.” Klaus Werner, Senior Director of eCommerce

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