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Though City Furniture recognized the need for a new warehouse management system (WMS), it wanted to maintain certain processes that were particularly effective for its business model. At the same time, the solution needed to allow for continuous improvement.
That led South Florida’s largest furniture retailer to select a highly adaptable system in HighJump WMS. The WMS could be tailored to address the needs of a retailer that makes 20,000 deliveries per month and has 40,000 pieces of furniture moving through its warehouse every week.
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“You’ll hear a lot of things out there like ‘customizable’ or ‘configurable.’ There’s a difference. Configurable is, ‘OK, we can change this, turn on this flag, we can set this business rule, do that.’ But it’s not exactly customizable if you wanted to add a whole new process or do things like that. So we wanted to make sure that we’re really cautious going down that road with the amount of change that we go through on a yearly basis.” –Shaun Feraco, Managing Director of Operations