HighJump Resources

American Heritage Billiards customer case study

Case Studies

Case Study: American Heritage Billiards

HighJump Ship Slashes Labor Costs, Accelerates Shipping, and Boosts Sales at American Heritage Billiards (AHB)

Game room manufacturer lives up to its vision of superior customer service by making next day deliveries available via the implementation of HighJump Ship. AHB needed to overhaul their order picking and shipping processes to accommodate high volumes of smaller orders and shorter shipping windows, with an eye towards increasing profitability.

Download this case study to learn how leveraging HighJump Ship has allowed AHB to:

  • Reduce “touch points” from rack to truck process
  • Increase in throughput from a “tough” 72 hours to an “easy” 24 hours
  • Increase in shipping accuracy (80%+ reduction in shipping errors)
  • Reduce chargebacks from vendors from 6+ per week to almost none
  • Improve customer service and vendor scorecard

“Yes, our shipping accuracy has gone way up and our cost to ship a package has gone way down. But, most importantly, our sales are increasing because our vendor scorecard has improved.”

-Raymond Soltes, Director of IT

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