Support

Support

Fast. Reliable. Knowledgeable.

HighJump provides professional support for all of our products and we pride ourselves on our ability to provide reliable and fast support to all our customers and partners.

Select Your Product or Support Help Option Below:

AccellosOne Enterprise 3PL

AccellosOne Enterprise 3PL / HighJump 3PL Suite
Hours: 7:30 am – 10:30 pm (EST) Monday to Friday

Tel: 800-328-3271 – Option 2 for Support, and Option 3

Direct Extension - Option 1, ext 1081

Email: 3PLsupport@highjump.com

For priority, after-hours support, please call: 416-670-6360 – URGENT ISSUES ONLY PLEASE

International Support

International Support Contact Information

ITFN - Argentina 0800-4443498
ITFN - Australia 8554361915
ITFN - Barbados 8553272520
ITFN - Belgium 0800-73621
ITFN - Bermuda 18552174559
ITFN - Brazil 0800-76-25356
ITFN - Chile 123-0-020-1155
ITFN - China 2nd 4001-205927
ITFN - Columbia 01-800-518-3879
ITFN - Cyrus 8009-7558
ITFN - Czech Republic 8556523118
ITFN - Denmark 80-252258
ITFN - France 8557308139
ITFN - Germany 0800-7240499
ITFN - Greece 8554748259
ITFN - Hong Kong 8554361916
ITFN - India 0008000016919
ITFN - Italy 800-796772
ITFN - Jamaica 1-800-2199500
ITFN - Malaysia 1-800-8-17158
ITFN - Mexico 8554141126
ITFN - Netherlands 0800-0223467
ITFN - New Zealand 0800-453247
ITFN - Norway 800-12021
ITFN - Panama 001-800-507-3079
ITFN - Saudi Arabia 8558941021
ITFN - Singapore 800-1206422
ITFN - South Africa 080-09-92075
ITFN - Sweden 020-79-6006
ITFN - Switzerland 0800-551453
ITFN - Taiwan 8558116391
ITFN - Thailand 001-800-12-066-4149
ITFN - Trinidad and Tobago 8558332072
ITFN - UK 08-082340668
ITFN - United Arab Emirates 8553289926
ITFN - Venezuela 0800-1-00-3273

Professional Services

HighJump’s consulting services will evaluate how your current operations work today and will make recommendations as to how they may be re-engineered to work more effectively in the future. HighJump has full-time consultants with years of experience in warehousing and distribution to help with all aspects of your distribution operations. We can assess your current operation and work with your staff to develop a new operation that represents the best fit between a new system and your operational requirements. Whether your questions are big or small, we can sort them out and establish priorities with your staff. HighJump will help provide you with practical advice on how to take full advantage of your system and how to further improve the way in which you do business.

Implementation Management

HighJump provides a full range of services for implementation of HighJump WMS, HighJump 3PL, HighJump TMS and HighJump Real Dispatch. With any implementation, HighJump’ Professional Services Group works together with our certified partners and your team to execute a successful implementation. HighJump covers all phases of the implementation process, from providing an initial consultation on your business, to setting up an implementation schedule, to getting your system up and running. There are a number of components to a successful implementation including the following:

Project Management

  • A major goal of every successful implementation is to complete the project on time and on budget. The project manager will lay out the project plan, schedule all hardware, software, and human resources, outline any dependencies, and ensure that all stages of the project are communicated effectively to the team. Your HighJump project manager is the primary link between our company and yours.

Change Management

  • A key point of our implementation methodology is a proactive approach that lets everyone across the entire organization know what to expect before the new system is installed.

Technical Knowledge

  • Our team’s knowledge of the software and the specialized hardware components of an installation (handheld terminals, access points, label printers) enables a smooth implementation process.

Education

  • Business solutions can be ever so powerful, feature-packed and versatile, but in the end their effectiveness comes down to the people who use them. The more they know about a system, its capabilities and operation, the more effective the system will be on the job. We have the expertise and resources to implement the HighJump products you need and to train your team, in addition to offering you the tools to continue training your staff in the implemented processes and procedures.

Process Optimization

  • When your operations are not running efficiently, it may be difficult as well as dangerous to name the cause without performing a complete and accurate diagnosis of the larger picture.

HighJump removes the risk by providing a single service that is designed to determine what you want to accomplish, not what you are doing wrong. Our diagnosis is done “from the floor up.” We start with your current operations and develop a practical, workable strategy to meet your targets.

  • Do you need to sharpen your competitive edge?
  • Are you looking for ways to increase employee satisfaction and customer service?
  • Have you made every effort at efficiency and still can’t meet bottom-line projections?

HighJump’s knowledge of the supply chain provides you with a unique opportunity for process improvement. With our services, clients experience reduced costs, increased efficiencies and optimal performance including outstanding customer service. HighJump will work with you to:

  • Assess current performance
  • Improve your processes by maximizing assets, eliminating sources of errors, minimizing delays and unnecessary steps
  • Create and implement Best Practices
  • System Diagnosis

At HighJump, your success is our success!

PROFITsystems

PROFITsystems, A HighJump Product
Hours: 6:00am to 6:00pm (MST) Monday through Friday

9:00am and 3:00pm (MST) Saturday

Telephone: 1.800.888.5565 Fax: 1.719.578.9506

Email: PSIsupport@highjump.com

TrueCommerce Support

TrueCommerce EDI Support Line

Online: TrueCommerce Customer Center

Tel: 888-334-8783 (toll free) Tel: (724) 940-5520 (press 3 for Technical Support or 2 for Billing)

Email: edisupport@highjump.com

Yammer Customer Network

HighJump Yammer Customer Network

Get the latest on product updates, bug fixes, and how to get the most out of your HighJump Solutions.

Join thousands of customers that use HighJump every day.

Access the Network

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HighJump Elevate

Watch the Elevate 2016 recap and find out how you can attend HighJump's premier user conference!

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