Customers

HighJump Software considers all customers an integral part of the company. We value our customers' trust in our products and services.

HighJump Software's customer mission:

To listen to and place value on input and feedback from our customers.
To be responsive to needs through the development, enhancement and support of our products.
To provide significant value to our customers.
To build long-term customer relationships.

Customer Central

Customer Central is HighJump's Web-based customer support site that improves communications between your organization and HighJump—and enhances your self-reliance with direct access to status and technical information. Using Customer Central, you can:

Log new support calls and view your call history
Add new information to support calls in progress
View the status of outstanding calls and return material authorizations (RMAs)
Check the status of support agreements
Update contact information

Another key component of Customer Central is the Answer Search feature. Answer Search is a JeevesOne-based tool that searches HighJump's technical information resources for the answers to technical support questions.

HighJump Software has established Customer Central as the information and support portal where customers gain access to:

Support Center	Our automated call tracking and resolution center. Provides direct access to support call and return material authorization (RMA) information, provides access to the knowledge database for problem resolution and serves as a communication point to augment the 800 number.
HighJump University	An enhanced training and development program that enables customers to reap the full benefit of their HighJump Software solutions with a flexible learning schedule.
Documentation Library	The Documentation Library contains documentation for HighJump Software products. The library includes installation guides, administrator's guides, user guides, online help, flows, release notes, tech notes, and white papers for current and past releases.
Login to Customer Central

Support Programs
Access to Customer Central is available to all customers through annual support and subscription agreements. HighJump Software offers various types of agreements tailored to customer needs. These options include features such as software support, hardware maintenance, 24x7 coverage and HighJump University programs.

View Support Info

Our team members share a fierce commitment to delivering the best supply chain execution solutions in the industry and look forward to having our customers share in our continued success.

If you need immediate technical support, please call 800.328.3271 and listen to the options.

You can also e-mail us at support@highjump.com.